After I collect my saliva sample, how long do I have before I need to ship the sample to the lab? Ceylon Keeslar March 06, 2022 22:49 Updated Follow We ask that you ship your saliva sample to the lab within 30 days of collection. Please contact customer service if your sample is older than 30 days: Support@StrateGene.me Related articles I received an email stating that my sample was “insufficient” or “failed”. Why did it fail and what do I do? Do supplements or medications impact my ability to collect a DNA sample? Comments 0 comments Article is closed for comments.