I sent in multiple saliva samples for me and my family. I never recorded which tube ID was associated with which person. What do I do?

There is not a way to properly identify which sample is for whom, with one exception: if it is just two different samples and genders are different. This is the only way to know whose genetic information you are reviewing if you have forgotten to record the tube ID. Please contact Customer Support at 800-547-9812 or [e-mail].

Otherwise, new collection kits must be ordered. Since we already incurred costs of shipping, the collection kit, sample analysis and the DNA test chip, there will be an additional charge.  Please contact Customer Support at 800-547-9812 or [e-mail].