Is StrateGene refundable? Ceylon Keeslar January 14, 2021 00:18 Updated Follow StrateGene DNA Kit is not refundable. Please contact our Optimal Support Team at 800-547-9812 or firstname.lastname@example.org with any questions. Related articles How do I get the best possible SALIVA DNA sample? Which conditions or diseases would prevent me from taking the StrateGene DNA test? After I collect my saliva sample, how long do I have before I need to ship the sample to the lab? How do I activate my StrateGene Genetic Test Kit? What is “CLIA” and why is it important? Comments 0 comments Article is closed for comments.