Is StrateGene refundable? Ceylon Keeslar January 14, 2021 00:18 Updated Follow StrateGene DNA Kit is not refundable. Please contact our Optimal Support Team at 800-547-9812 or firstname.lastname@example.org with any questions. Related articles Can I take the StrateGene DNA Test if I have a major immune disorder or disease, such as cancer? How do I get the BEST possible saliva DNA sample? How do I activate my StrateGene Genetic Test Kit? After I collect my saliva sample, how long do I have before I need to ship the sample to the lab? How do I download my StrateGene.me genetic report? Comments 0 comments Article is closed for comments.