Contact Support at 800-547-9812 (M-F 7am-5pm PST) or firstname.lastname@example.org with your order number to retrieve your tube ID so that you can activate your kit. We may ask you to confirm some details about your order to verify your identity. We will then email the tube ID to the email address used to purchase the test kit. You will then need to create an account at secure.strategene.me/activate. Once you have registered your account, log in to secure.strategene.me. Click the green “Activate kit” button in the upper right corner of the screen. Follow the on-screen instructions to activate your kit using the tube ID that was emailed to you by Support.
Articles in this section
- I entered my birthday date wrong when I activated my kit. How can I fix it?
- How do I activate my StrateGene Genetic Test Kit?
- How do I share my raw data or results with my health professional or loved one?
- How do I create a StrateGene.me account?
- I sent in multiple saliva samples for me and my family. I never recorded which tube ID was associated with which person. What do I do?
- I never activated my account but I already sent in my DNA sample to the lab. What do I do?
- How do I download my StrateGene.me genetic report?
- Do the raw data and StrateGene report upload to StrateGene.me at the same time?
- Can I check the status of my test results?
- Will my StrateGene Report be saved in my StrateGene.Me account?