Contact Support at 800-547-9812 (M-F 7am-5pm PST) or email@example.com to recover your account if you have forgotten your username. We will ask you to confirm your other account information to verify your identity. Once we have verified your account, we will send your username to the email address registered to your account. Important: Usernames are CASE sensitive!
Articles in this section
- I entered my birthday date wrong when I activated my kit. How can I fix it?
- How do I activate my StrateGene Genetic Test Kit?
- How do I share my raw data or results with my health professional or loved one?
- How do I create a StrateGene.me account?
- I sent in multiple saliva samples for me and my family. I never recorded which tube ID was associated with which person. What do I do?
- I never activated my account but I already sent in my DNA sample to the lab. What do I do?
- How do I download my StrateGene.me genetic report?
- Do the raw data and StrateGene report upload to StrateGene.me at the same time?
- Can I check the status of my test results?
- Will my StrateGene Report be saved in my StrateGene.Me account?