Please contact customer service by emailing Support@StrateGene.me or call 800-547-9812 and we can assist you.
Articles in this section
- Why does the StrateGene.me password that I am creating not work?
- I entered my birthday date wrong when I activated my kit. How can I fix it?
- How do I activate my StrateGene Genetic Test Kit?
- How do I share my raw data or results with my health professional or loved one?
- How do I create a StrateGene.me account?
- I sent in multiple saliva samples for me and my family. I never recorded which tube ID was associated with which person. What do I do?
- I never activated my account but I already sent in my DNA sample to the lab. What do I do?
- How do I download my StrateGene.me genetic report?
- Do the raw data and StrateGene report upload to StrateGene.me at the same time?
- Can I check the status of my test results?